Frequently Asked Questions (FAQ)

Below are answers to some of our most frequently asked questions. If you need additional assistance, please contact us

1. What types of hair do you offer?

We offer a selection of premium virgin and raw Vietnamese hair, including bundles, half wigs, closures, and frontals. Our collections feature different textures and lengths to help you find your perfect look.

2. What is the difference between raw hair and virgin hair?

Raw hair is unprocessed hair that retains its natural texture. Virgin hair has not been chemically processed but may undergo some steam processing to achieve certain textures and curl patterns.

3. How do I choose the right hair texture?

Choose a texture that matches your desired look and maintenance routine. Our collections include straight, wavy, and curly textures. If you need help deciding, contact us before placing your order.

4. How many bundles do I need?

The number of bundles depends on your desired length and fullness. Each product listing will provide details about the bundle count or recommended amount for your style.

5. How should I care for my hair?

Use sulfate-free shampoo and moisturizing conditioner when appropriate for your hair. Detangle gently, avoid excessive heat, and allow the hair to air dry when possible. Curly textures may require additional moisture and curl definition to maintain their pattern.

6. How long will it take to receive my order?

Processing and shipping times may vary. Please review our Shipping Policy for current processing times, estimated delivery windows, and tracking information.

7. Can I return or exchange my order?

Eligible items may be returned in accordance with our Return & Refund Policy. Hair must be unworn and unwashed to qualify. Customers are responsible for return shipping costs. Promotional and sale items are non-refundable and are not eligible for returns, exchanges, or cancellations. Please review our full policy before purchasing.

8. Can I cancel my order?

Please contact us as soon as possible if you need assistance with an order. Promotional and sale items cannot be canceled. All other cancellation requests are subject to our order and refund policies.

9. How can I contact customer service?

For questions about products, orders, or policies, please contact us through the email address listed on our website. You can also connect with us on Instagram at @Shopherluxurioushair.

10. How can I stay updated on new arrivals and promotions?

Follow us on Instagram at @Shopherluxurioushair and subscribe to our email list for updates on new arrivals, product releases, and special offers.