Refund & Return Policy

At HER Luxurious Hair, customer satisfaction and product quality are important to us. We carefully inspect every order before shipment to ensure our customers receive the luxury hair they deserve.

1. All Sales Are Final — With Limited Exceptions

ALL SALES ARE FINAL, except for eligible hair texture concerns and errors made on our behalf

2. Hair Texture & Customer Satisfaction

We understand how important it is for your hair extensions to blend seamlessly with your natural hair.

If you receive your order and feel that the hair texture will not match or blend with your natural hair, you may request a return within 72 hours of receiving your package.

To qualify for a return, the hair must remain in its original, unused, and unaltered condition.

3. Return Eligibility Requirements

All eligible returns must meet the following conditions:

  • Hair must be completely unworn and uninstalled.

  • Hair must not have been washed or conditioned.

  • Hair must not have been colored/dyed or bleached.

  • Hair must not have been cut, trimmed, or altered in any way.

  • Hair must remain in its original condition with all tags and packaging intact.

IMPORTANT: Hair that has been worn, installed, washed, cut, colored, dyed, or altered in any way will not be accepted for a return.

4. Sale & Promotional Items

ALL SALE AND PROMOTIONAL ITEMS ARE FINAL SALE.

Items purchased during sales, promotional events, special offers, or with promotional discounts are NON-REFUNDABLE and NOT eligible for returns, exchanges, or cancellations.

We strongly encourage customers to carefully review all product descriptions, hair textures, lengths, and order details before completing a promotional purchase.

5. Incorrect Orders 

If you receive an incorrect or missing an item, please contact us within 72 hours of receiving your package.

Please include your order number, a description of the issue, and clear photographs of the product.

6. Return Approval Process

To request a return, please contact info@herluxurioushair.com within 72 hours of receiving your order.

All return requests must be reviewed and approved before items are shipped back.

Please do not send any items back without receiving return authorization from our customer service team.

7. Return Shipping Costs

Customers are responsible for all return shipping costs. 

For returns resulting from an error made by our behalf,  return shipping costs will be covered by our business.

8. Refund Processing

Once your approved return has been received and inspected, we will notify you of the refund status.

Your refund will be issued to your original payment method.

9. Customer Support

For all return inquiries, please contact:

HER Luxurious Hair
Email: info@herluxurioushair.com

Thank you for choosing HER Luxurious Hair. We appreciate your trust and continued support.