Processing, Fulfillment & Shipping Policy
Processing, Fulfillment & Shipping Policy
At HER Luxurious Hair, we are committed to providing a seamless shopping experience from the moment you place your order until your hair arrives. Every order is handled with care to ensure your hair extensions are properly prepared, inspected, and packaged before shipment.
We kindly ask that all customers carefully review our processing, fulfillment, and shipping policies before placing an order.
1. Business Days & Holidays
Our business days are Monday through Friday, excluding weekends and observed U.S. federal holidays.
Processing, fulfillment, and shipping timeframes are calculated using business days only.
Observed U.S. Federal Holidays
HER Luxurious Hair observes major U.S. federal holidays, during which most postal services are closed or operate on modified schedules.
Observed holidays include:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
Please Note: Weekends and observed holidays are NOT included in our processing, fulfillment, or shipping estimates.
Orders placed on weekends or holidays will begin processing on the next available business day.
2. Order Processing & Fulfillment Information
At HER Luxurious Hair, processing and fulfillment are essential steps in preparing your order.
Processing Time: The time required to verify, prepare, and inspect your order before shipment.
Fulfillment Time: The process of preparing, packaging, and transferring your completed order to the designated shipping carrier.
Shipping Transit Time: The estimated time required for the carrier to deliver your package after accepting it.
Please understand that processing and fulfillment timeframes are separate from shipping transit times.
Once your purchase is completed, you will receive an order confirmation email. This confirms that your order has been received but does not indicate that it has shipped.
3. Fulfillment Process & Timeframes
All hair purchased outside of our Hair On Hand collection requires 5–10 business days for processing and fulfillment before shipment.
This is the estimated timeframe in which your order will be prepared and shipped to the carrier.
During this period, your order may undergo:
- Order verification and confirmation
- Hair preparation
- Quality inspection
- Packaging and fulfillment
- Preparation for carrier drop off
IMPORTANT: The 5–10 business day processing and fulfillment period DOES NOT include weekends, observed holidays, or shipping transit time.
Please allow the full processing period before requesting a shipping update.
If an unexpected delay occurs, we will make reasonable efforts to notify affected customers.
4. Ready-to-Ship Order Fulfillment Process — Hair On Hand
Our Hair On Hand collection features hair extensions that are already in stock and available for faster fulfillment.
All orders place on the Hair On Hand collection are shipped the NEXT BUSINESS DAY after the order is placed.
For Example: If a customer places an order on Monday, the package will be prepared and handed over to the shipping carrier on Tuesday, provided Tuesday is not an observed holiday.
Please Note:
- Orders placed Monday through Thursday are scheduled to ship the following business day.
- Orders placed on Friday are scheduled to ship Monday, provided Monday is not a holiday.
- Orders placed during weekends or holidays will be scheduled to ship on the next business day.
- Next business day shipping refers to when your package is handed over to the carrier, NOT next day delivery.
- Standard shipping transit times still apply.
5. Shipping & Delivery Information
HER Luxurious Hair ships orders through the following carriers:
- USPS
- UPS
Estimated Shipping Transit Time: 3–4 Business Days
Shipping transit time begins once your package has been accepted by the designated shipping carrier.
Estimated Order Timeframes
Hair On Hand: Ships the next business day after your order is placed.
Hair Not On Hand: Ships within 5–10 business days after your order is placed.
Delivery After Shipment: Estimated 3–4 business days.
Please Note:
- Shipping transit time is separate from processing and fulfillment.
- Weekends and observed holidays are excluded from estimated business day timeframes.
- Delivery estimates are not guaranteed.
- Weather conditions, carrier disruptions, and other unforeseen circumstances may affect delivery.
6. Order Tracking & Status Updates
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Your tracking information allows you to monitor your shipment through USPS, UPS, or our website's order-tracking feature.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation.
Understanding Your Order Status
Order Confirmed: Your order has been successfully received.
Processing: Your order is being prepared and inspected.
Fulfilled: Your order has been prepared for shipment.
Shipped: Your package has been transferred to the shipping carrier.
In Transit: Your package is traveling through the carrier's delivery network.
Out for Delivery: Your package is scheduled for delivery.
Delivered: The shipping carrier has marked your package as delivered.
If your tracking information has not updated after 48 hours, please contact us at info@herluxurioushair.com.
7. Lost, Stolen, or Damaged Packages
At HER Luxurious Hair, we take pride in carefully packaging every order. However, unforeseen shipping issues may occasionally occur.
Lost Packages
If your package appears lost or tracking has stopped updating, please contact USPS or UPS to initiate an investigation.
You may also contact HER Luxurious Hair with your order number and tracking information so we can assist with the next steps.
Stolen or Missing Packages
If your package is marked as delivered but cannot be located, we recommend:
- Checking your mailbox, porch, and surrounding delivery areas.
- Confirming the shipping address provided at checkout.
- Checking with household members, neighbors, or building management.
- Contacting the shipping carrier to report the missing package.
8. Wrong Address
PLEASE ENSURE ALL SHIPPING INFORMATION IS CORRECT BEFORE COMPLETING YOUR PURCHASE.
Customers are responsible for providing accurate and complete shipping information at checkout.
HER Luxurious Hair cannot guarantee that shipping address changes can be made once an order has entered processing or fulfillment.
Once an order has shipped, address modifications may no longer be possible.
We appreciate your patience, understanding, and continued support.
Thank you for choosing HER Luxurious Hair — where luxury meets quality.